Privacy Policy

At ShopLowVision.com, we ensure a secure on-line credit card transaction with the most advanced technology and respect your personal privacy.We will never release your name, street address, telephone number or e-mail address without your consent. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

Our Secure Ordering
At ShopLowVision.com we use Netscape's Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on ShopLowVision.com's secure server. It cannot be read in transit.

Optional Offline Ordering
If you are still hesitant about placing your order online, you may place your order over the phone at (800) 826-4200 or via fax at (800) 368-4111 during customer service hours: Monday through Friday from 9am-6pm PST; closed Saturday and Sunday.

Information We Collect
In designing our website, we started with the simple belief that customer service is our number one priority. Therefore the customer information we collect is used to enhance our services to you, our customer.Specific areas from which we collect data include:

Membership
Prior to checking out, we ask our customers to become a ShopLowVision.com Member. To ensure easy shopping and timely product delivery we ask for shipping information including your email address and phone number so we can quickly communicate with you about the status of your order. Additionally, we may ask for limited demographic information which enables us to continually update our site to better meet the needs of our members. Should you wish to change your membership information, simply click on Your Account or call our customer service department at (800) 826-4200; Fax (800) 368-4111, Monday through Friday, 9am-6pm PST. Please also note that while we can make your account inactive and ensure that ShopLowVision.com in the future does not contact you, due to our quality control practices, we cannot delete member files.

Purchases
When you order from ShopLowVision.com, we ask for your name, address, and credit card - all of which are necessary for purchase and delivery. To protect our members, we use Netscape's Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order, as described above in "Our Secure Ordering."

Your Account
This section, which is only available to users who have become members of our site, includes convenient features to facilitate the consumer's shopping experience. A password is required to use My Account. See the "Membership" section for more information about the data collected when a customer creates an account.

Cookies
Our cookies, which are small pieces of information that are stored by the web browser on a computer's hard drive, help us facilitate customers' visits to ShopLowVision.com. Cookies tell us when a user is a repeat visitor to our site, and let us know how he or she found us. They also allow us to automatically link our customers to their personalized accounts, including shopping baskets and Personal Shopping Accounts. Most Web browsers automatically accept cookies. Please check your browser's guidelines should you wish to reject cookies. A visitor who chooses to reject the cookie may still view our site's extensive content, such as our Encyclopedia, Health Journal, and Rodale books online; however, he or she will not be able to make a purchase. Our cookies link to a member's identification number, which does not include any personally identifiable information.

Parental Consent
Our privacy policy prohibits us from accepting members who are under the age of 18. Children under the age of 18 are free to explore our site, but should they wish to become members or make a purchase we require that they do so through their parents' account. Should you have additional questions or concerns, please contact us via phone at (800) 826-4200 or fill out our contact form.

Sharing of Information
ShopLowVision.com protects account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless the customer has authorized us to or we are legally required to do so. Additionally, we do not share the buying habits of individual consumers.

Third Party Intermediaries
To complete credit card transactions, ShopLowVision.com provides the following member information-using secure communications-to Authorizenet, the intermediary credit card processing company we use: name, billing address, credit card number, expiration date, and the amount of the transaction. ShopLowVision.com shares shipping information with intermediary shipping companies including but not limited to UPS, USPS, Airborne Express, and DHL.

Notification of Changes
In the event that ShopLowVision.com should change its privacy practices or start using member information in a manner different from that stated at the time of collection, we would send email to our members notifying them of the changes, explaining the reasons and allowing them the opportunity to accept the changed policy, or demand exemption from it.