Help Center

ShopLowVision.com is dedicated to providing the most innovative products for both the eye care professional and the visually impaired person. ShopLowVision.com will ensure the success of both the patient and the busy eye doctor. In keeping with our goal, we have developed several services to assist you, saving you both time and money:

  • Ease of Use: A user-friendly website that streamlines purchasing, saving valuable time. Search by item number, brand, or keyword to find exactly what you need quickly. Drag items into your shopping cart always on the left of the screen.
  • Great Prices: Excellent pricing on all of our products eliminating the need to “shop around for a better price”. Better pricing is not available!
  • Huge Selection: Find over 3,000 professional and consumer products from the industries leading brands.
  • Same Day Fulfillment: Orders placed by 3:00 PM PST get shipped the same day. Later orders are generally shipped the next business day.
  • 100% Security & Confidentiality Guaranteed: We ensure a secure online credit card transaction with the most advanced technology and always respect your personal privacy. We will never release your name, street address, telephone number or e-mail address without your consent. Read Security and Privacy Policy.
  • Caring and Responsive Customer Service: You can expect prompt replies to any questions, problems or concerns, usually by the next business day. Contact us by phone or email.
  • Search and Referral: Don’t have a Low Vision Specialist? Search our database of Low Vision EyeCare Professionals and find a local doctor in your area!

ShopLowVision.com recognizes the value of professional low vision rehabilitation in the success of the low vision patient. Therefore, our optical products are made available to the public exclusively through the eye care professional. We also encourage the prescription of electronic low vision and daily living aids. This will ensure that the low vision patient receives the best low vision products suited for their needs.

At ShopLowVision.com, we thank you for allowing us to be part of your low vision rehabilitation. We look forward to working with you.

Promotional Code

Finding Your Code
Promotional codes are given to you by either a ShopLowVision.com dealer or reseller. This code will either be mentioned to you or be on the back of a ShopLowVision.com Daily Living Products Catalog. If you are not sure where to find your code please call 866.999.9188 to speak to a ShopLowVision.com representative.

Using Your Code
You will be given the opportunity to enter your reference code after the third step in the checkout process. There will be a field of the bottom-left portion of the page just below your credit card information. When you enter your promotional code during checkout you will receive a FREE PRODUCT. Some of the free products are listed below. They include Talking Clocks, Talking Digital Thermometers, Talking Calculators and Talking Key Chains. Visit the Free Product Giveaway page for more details.

Ways to Order

Finding Products
We make it easy to find products whether you know what you are looking for or just browsing! Read below to find out how easy.

Search
The search box located in the upper/left corner allows you to search for products by keyword and/or item # (the 4-digit number near the product name).

Shopping by Department
Browse our various product categories. Just click on the specific category and you'll find a more detailed listing of products for that category and in some cases an even more detailed breakdown of the sub-categories. By organizing these product categories we increase your ability to find exactly what you are looking for. Each catagory is organized in the same manor as our catalogs for ease of use.

Not sure what to buy?
Look for our "Featured Items", the top selling items shown in many of the department sections. Remember, all purchases are covered by our 30-day, no questions asked Daily Living Products Return Policy and Products for Eyecare Professionals Return Policy.

Ordering Online
Shopping online at ShopLowVision.com is completely safe and private. We use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order.

Shopping Cart Process
Once you have found a product you would like to purchase, just click on the "Buy" button or simply drag the item into your “Shopping Cart” on the left side of the screen. When you have completed shopping click on the “View Cart” icon on the top right on the page and choose the "Check Out" button to complete your purchase.

Your Account

Thank you for taking the time to register.

  • Visit the Change Your Password page if you are having trouble logging in or need to recover your password.
  • Visit the Order Status page to view past orders you have placed.
  • On future visits to our site, view your Personal Catalog, which contains a list of items you have purchased within the last year.

Your information is kept strictly confidential.

Payment Methods

Ordering Online
Shopping online at ShopLowVision.com is completely safe and private.

Pay by credit cards: We accept Visa, MasterCard, American Express and Discover.

Ordering Offline
If you are hesitant about placing your order online, you can always...

a) Order by Phone
Call us toll free at 1-800-826-4200 during customer service hours: Monday through Friday from 6am-5pm PST. If you know the items you'd like to purchase, please have the 4-digit item numbers handy. Customer Service will be happy to take your payment information over the phone to complete your purchase.

b) Order by Fax or Mail
For fastest processing of your Fax or Mail order, fill your shopping cart with the items you would like, add your complete and correct billing and shipping information, choose your shipping method, and then PRINT OUT the shopping cart page. Write your credit card number and expiration date on the sheet and fax or mail as shown below. If paying by check or money order, your order may be held until the payment clears with the bank.

Fax to:
1-800-368-4111

Mail to:
ShopLowVision.com
3030 Enterprise Court, Suite D
Vista, CA 92081

Re-Ordering
We make re-ordering fast and convenient! The helpful tools available in "My Account" allow you to track your previous orders online, see your order history and Re-Order items with only a few clicks. Sign in using the field to the left or click here to create an account.

Security Certificate Error

Usually, a blocking page will appear that will warn you about the problem with the certificate. If you choose to ignore the error and continue, the Address bar will turn red and a notification will appear in the Security Status bar (next to the Address bar).

If you encounter a certificate errors at a website you have visited before without errors, it's possible the website is not configured correctly. Try retyping the address you are using. For example, if you are typing the address as https://ShopLowVision.com, try changing it to https://www.ShopLowVision.com.

Enabling Cookies

To place an order on ShopLowVision.com, your internet browser needs to accept cookies.

What are cookies?
A cookie is a small text file that your browser keeps on your hard disk, and is very common on the Internet. They are a way for ShopLowVision.com to remember who you are. They also allow ShopLowVision.com to "remember" what you put in your shopping cart as you browse through our product selection. However, you can still browse our products and use many of our site features without cookies.

How can I accept cookies?
Follow the simple steps below to enable cookies in your browser.

  • For Internet Explorer Users: Choose TOOLS, then INTERNET OPTIONS, then SECURITY, then CUSTOM LEVEL, then scroll down to the COOKIES area and choose ENABLE.
  • For Netscape Users: Choose EDIT, then PREFERENCES, then ADVANCED, then see COOKIES area and choose ACCEPT COOKIES.

Still unable to create a shopping cart?
If your cookies are enabled and you continue to have problems, please try re-booting your computer or feel free to contact us for help with your order.

Our Pricing

Competitive Pricing
We strive to ensure that when you shop at ShopLowVision.com, we offer you the most competitive price available. We monitor our competitors to ensure that you get the some of the best prices on the Web.

Pricing Discrepancies
We do our very best to provide you with accurate pricing information. With thousands of products available, we will certainly do our best to provide you with the most current pricing. If you feel you have been charged incorrectly, please contact us with the details and we will investigate.